Internal mail cost,
Deciding what to say is basic problem
What you want audience to do or think
These form the body of the message an
Those ideas that clarify the message by
Demonstrates cooperativeness which m
Many negotiators use it to show their s …….
Develop when recurring issues require ……..
Frequently involves argumentation and ……..
When conducting a lengthy formal study plan should be quite detailed.
should develop a clear written statement of the purpose of your report
To organize the research effort you need to break the problem into a series of specific questions.
The value of report depends on the quality of the information it is based upon.
Paper used, letterhead and the typing – tell the readers a lot about you and your company’s professionalism.
important forum for business communication
official documents that convey important information.
Although you may be tempted to be brutally frank try to express the facts in a kind and thought manner.
People are more likely to react positively to your message when they have confidence in you.
Style is the way you use words to achieve a certain tone, or overall impression
Companies should be fully competent to deal with difficulties associated with overseas selling,
extends the form of communication to external stakeholders
made by way of explanation, which should be a logical outgrowth of the opening statements.
This refers to the main idea
state what you want in the first sentence and let explanation follow this initial request or idea Courteously close with request for specific action > Do not thank the reader in advance for cooperating.
hand written note may give a personal touch, but a long official letter written by hand may seem odd Letterhead > Screen-printing is recommended for smaller quantity and offset printing fore bigger print-orders Envelops > is more than a cover as it packages the letter.
Value-based Factors that are inferred or derived from interviewing or surveying the audiences.
do not include anything in report that might jeopardize you or your organization.
essentially management tool Format.
These decisions revolve around the reader’s needs
Writer of business report writer must learn is how tell the truth
i) Opening: contains detail that “buffers” or softens the bad news,
i) Body: has the reasons for the bad news, or negative message
iii) Statement: a clear and diplomatic statement of the negative decision
iv) Close: a helpful and friendly attitude and positive close.
save time, require less effort from the interviewee, and eliminate bias and prejudice in answers.
Assumptions, facts, value judgements.
Is the purpose realistic, is the right person delivering the message, is it the right time.
writer’s own initiative
Purpose, receiver, impact