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    Business Communication

    1. Sending written messages involves cost of?

    Postage,
    Internal mail cost,
    Stationary

    2. Define and group ideas

    Deciding what to say is basic problem

    3. Start The main idea

    What you want audience to do or think

    4. Support the major points by specific evidence

    These form the body of the message an

    5. State the major points

    Those ideas that clarify the message by

    6. Concessions

    Demonstrates cooperativeness which m

    6. Positioning

    Many negotiators use it to show their s …….

    7. Formal bargaining

    Develop when recurring issues require ……..

    8. Negotiation

    Frequently involves argumentation and ……..

    9. Preparing the work plan

    When conducting a lengthy formal study plan should be quite detailed.

    10. Defining the problem

    should develop a clear written statement of the purpose of your report

    11. Outlining issues for analysis

    To organize the research effort you need to break the problem into a series of specific questions.

    12. Doing the research

    The value of report depends on the quality of the information it is based upon.

    13. when person being ordered is far away ………. orders are given.

    Written

    14. Report Format

    Paper used, letterhead and the typing – tell the readers a lot about you and your company’s professionalism.

    15. Meetings

    important forum for business communication

    16. Memos

    official documents that convey important information.

    17. Your conclusion is not the place at which to make yet another point.

    True

    18. One must go to the real world to gather information through his/her efforts to collect

    Primary data.

    19. Be Polite

    Although you may be tempted to be brutally frank try to express the facts in a kind and thought manner.

    20. Establish Credibility

    People are more likely to react positively to your message when they have confidence in you.

    21. Style

    Style is the way you use words to achieve a certain tone, or overall impression

    22. Resources

    Companies should be fully competent to deal with difficulties associated with overseas selling,

    23. Extranet

    extends the form of communication to external stakeholders

    24. Justification of the message

    made by way of explanation, which should be a logical outgrowth of the opening statements.

    25. Direct statement of the request

    This refers to the main idea

    26. Best way to begin a direct message

    state what you want in the first sentence and let explanation follow this initial request or idea Courteously close with request for specific action > Do not thank the reader in advance for cooperating.

    27. Typing

    hand written note may give a personal touch, but a long official letter written by hand may seem odd Letterhead > Screen-printing is recommended for smaller quantity and offset printing fore bigger print-orders Envelops > is more than a cover as it packages the letter.

    28. Paper for company documents

    Value-based Factors that are inferred or derived from interviewing or surveying the audiences.

    29. If you spend time with irrelevant phrases or unnecessary detail, your reader may loose ……… at the outset

    patience

    30. Good judgement

    do not include anything in report that might jeopardize you or your organization.

    31. Justification Report

    essentially management tool Format.

    32. Style and organization

    These decisions revolve around the reader’s needs

    33. Accuracy

    Writer of business report writer must learn is how tell the truth

    34. After the meeting is over it is necessary to prepare a ‘road map’ to achieve organizational goals.

    False

    35. leaders are the only contributors to the direction of the group.

    False

    36. Audience analysis is the process by which business communicators analyse the needs and knowledge of their listeners in order to improve the likelihood of communicating effectively through oral presentations

    i) Opening: contains detail that “buffers” or softens the bad news,
    i) Body: has the reasons for the bad news, or negative message
    iii) Statement: a clear and diplomatic statement of the negative decision
    iv) Close: a helpful and friendly attitude and positive close.

    37. Close ended questions produce specific information, eliminate bias and

    save time, require less effort from the interviewee, and eliminate bias and prejudice in answers.

    38. When you have only positive ifnformation to present, rank your information with the most positive first, followed by the next most positive, and so on.

    False.

    39. Conclusions are based on combination of ?

    Assumptions, facts, value judgements.

    40. To test purpose of the business message ask the following questions to yourself?

    Is the purpose realistic, is the right person delivering the message, is it the right time.

    41. Open Ended questions are better for gathering information than for prompting an exchange of feelings.

    False.

    42. Voluntary reports are prepared on the

    writer’s own initiative

    43. Some organizations prefer to have the subject line between the attention line and the salutation.

    True.

    44. Agreement We both know how hard it is to make profit in this industry” The drill sergeants may use highly charged, emotional language to push ‘raw’ recruits to new levels of physical exertion. This is which kind of presentation?

    Motivational.

    45. ……. gives the organization to investigate and gain information on many different products in order to select the most relevant.

    Internet

    46. The close ended questions …….. the respondents’ initiative and may prevent important information from being revealed.

    limit

    47. ……… is the capacity and degree to which the group remains together

    Cohesiveness

    48. Many superiors tend to be selective listeners, who choose to hear only the …….. comments.

    negative

    49. Negotiation is usually ……… and structured process of communication

    planned

    50. Different factors necessary for effective communication according to pride are.

    Purpose, receiver, impact

    51. A report contains conclusions reached by the writer

    TRUE


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