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    Organisation Behaviour

    1. Decline in productivity can be used due to?

    Boredom, fatigue, Monotony.

    2. _____ increases productivity indirectly through improvement in morale and the attitudes of the employees.

    Music

    3. A manager may know the status of morale in an organization through?

    Morale Surveys

    4. Outcome in equity theory consists of?

    Intrinsic interest in job, promotion, status.

    5. Stormin

    Resistance arises to task and method,

    6. Norming

    Task co-operation

    7. Adjourning

    Task is complete, roles are complete

    8. Forming

    What the task is and how to do it.

    9. Persistent reminders

    Pressure

    10. Interpersonal source

    Reward power, legitimate power

    11. Mre likely to engage in political actions

    Risk avoiders

    12. Seek Aid

    coalitions

    13. External adaptation

    Mission and strategy

    14. Cultural diversity

    improved decision making

    15. Bureaucratic

    Standard operating procedures

    16. Effectiveness

    Providing new and unique products and rapid growth

    17. Change is the action to the pressures created both within and outside the organisation. Human beings have a tendency to maintain ………

    equilibrium.

    18. Two or more people interacting to achieve a common objective is also called a …….. .

    group

    19. “an innate disposition which determines the organism to perceive or to pay attention to any object

    Instinct

    20. Characteristics of cultural diversity are?

    Greater creativity, improved decision making, successful strategies.

    21. Norms are more enfoced in formal groups than in informal groups.

    True.

    22. Which of the following is an ethical philosophy rather than a scientific conclusion

    Human dignity

    23. the study that was undertaken t assess the effects of wage incentives on productivity is

    second relay room experiments

    24. a felt need is

    motive

    25. building castles in the air with a view to escaping from the problem situation is

    fantasy

    26. the concept that tells us that when it comes to understanding and solving the behavioural problems there cannot be a standard solution is

    concept of individual differences

    27. general attitude of employees towards work or towards a job is called

    job satisfaction

    28. attitude change depends upon

    communication method , characteristics of communication , situational factors

    29. fundamental concepts revolve round the nature of the human being and the nature of the organization

    true

    30. the ———–factors play a major role in influencing the change in attitudes of people

    situational

    31. ——————–involved attaching wires to switches for certain parts of telephone equipment

    bank wiring room study

    32. power is the

    ability to secure the compliance of others

    33. the process by which a new employee is inducted into its culture is known as organizational

    socialization

    34. self concept is the result of one

    perceptual process

    35. Ram bharat and kush are the member of a group formed to suggest measures on cost reduction

    group members have shared goals , members have learned the skill to deal with conflict , members communicate freely within the group

    36. select the organizational stressors which are intrinsic to the job

    time pressures and deadlines , exorbitant work demands

    37. the authoritarian personality describes someone who

    respects power and toughness , exhibits a positive view of society , adheres to conventional values

    38. job dissatisfaction is strongly linked to

    health problems , turnover , absenteeism

    39. Money represents the best means to satisfy physiological needs.

    TRUE

    40. as compared to the content models the expectancy model are very simple and easy to translate into actual practice

    false

    40. at the supervisory level the requirement of conceptual skill is the highest

    false

    42. During the unfreezing phase of Lewin’s model a person accepts the new behaviour as a permanent part of his behaviour

    flase

    43. the —————is the best style of leadership in emergencies

    autocratic

    44. the ————skills relate to a person knowledge and ability in any organizational functional area

    technical

    45. in a market culture the relationship between an individual and the organization is ————

    contractual

    46. social displacement and —————are the important social reasons to be considered by a manager while dealing with resistance to change

    peer pressure

    47. The degree to which people are aggressive and competitive rather than easygoing:-

    Aggressiveness

    48. The standard of evaluation that a person possesses is:-

    values

    49. One of the more sophisticated forms of a perceptual organization is :-

    perceptual grouping

    50. Whenever a person is suddenly feeling very sad or angry:-

    distress

    51. The tiredness of the body as a result of continuous physical activity is defined as :-

    Fatigue

    52. The motives that develop as human society develops economically and becomes more complex are:-

    secondary motives

    53. Joint problem solving to achieve results benefiting both parties is called :-

    Intergrative negotiation

    54. The consideration of the motive that is important in the discussions of group dynamics is :-

    Affiliation

    55. Equity theory of motivation is given by:-

    J. Stacy Adams

    56. Which two strategies are the least effective in a variety of circumstances?

    Rational persuasion, Inspirational appeal, Coalition

    57. Distress leads to :-

    Nervousness, Inadequacy, Anxiety

    58. Increase in attention is directly proportional to the increase in size.

    False

    59. Balanced attitude recognizes the fact that conflicts occur in organizations whenever interests collide.

    True

    60. Mission tells every employee where that company and employees are headed.

    True

    61. Theory X assumes that most people must be coerced , controlled and threatened with punishment to get them to work.

    True

    62. The organism is the locus of all experience.

    True

    63. …… are set up to restore balance.

    Drives

    64. Some corporations provide their top executives with a variety of expensive …..

    Perks

    65. A person may resist changing his attitude due to ….. involvement.

    Ego

    66. …….. Skill deals with ideas.

    Conceptual

    67. TQM

    Total Quality Management

    68. Rags to riches successes

    Stories

    69. Achieve a balance in situational power

    Key task in a mediator\*s role

    70. Pressure strategy :-

    Uses demands, threats or persistent reminders

    71. Projective tests:-

    Require a person to respond to an unstructured stimulus situation

    72. Intermittent bright flashes of light effect:-

    Productivity

    73. Locus of control refers to the extent to which :-

    Individuals believe that they can control events affecting them

    74. Personality is the organization of :-

    An individual’s personal pattem of tendencies

    75. Judge the following statement according to given criteria. “Stress is a physiological abnormality at the structural or bio chemical level caused by overloading experiences”

    Both the statements and the reasonings are correct

    76. Factors important for creating a favourable work environment are:-

    A soothing colour scheme ,Adequate illumination, Playing of soft music

    77. To understand roger’s self theory , we have to understand:-

    The organism, The development of self , The self – concept

    78. While “job satisfaction” is an individual phenomenon, “morale” indicates a group phenomenon.

    True

    79. During the unfreezing phase of Lewin’s model, a person accepts the new behaviour as a permanent part of his behaviour .

    False

    80. Power appears to involve one person changing the behaviour of one or more other individuals.

    True

    81. What is play to some people may be work to others.

    True

    82. ………. is considered to be the major extemal pressure of change.

    Technology

    83. The concept of organizational stress was first evolved in classic work of……..

    Kahn Et Aj

    84. when compared to type theories , trait theories have ……… sense

    Triple

    85. ……… indicates the happiness of the employees with the organizational environment .

    Morale

    86. Fatigue can be defined as the tiredness of the body as result of continuous …….. Activity.

    Physical

    87. Contribution of family and social group in combination with culture is

    Socialization

    88. fred Luthans

    Human relations

    89. The conflict that arises when a person is performing two different roles having contrary expectations at the same time is :-

    Role conflict

    90. In Hawthome experiments, which factors was considered the dependent variable:

    Ill umination

    91. A popular measure of job satisfaction is

    job descriptive index (JDI)

    92. The behaviours taught to us by mother natue is

    Instincts

    93. Whose value ranges between 0 and 1?

    Expectancy

    94. The science of human behaviour is

    Psychology

    95. General attitude of employees towards work or toward a job is called:-

    job satisfaction


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